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Need assistance? Our support team is here to help you get the most out of Altomatic.ai.
Frequently Asked Questions
What image formats are supported?
We support all major image formats including JPEG, PNG, WebP, and GIF. Images are automatically converted to modern formats like WebP and AVIF (with fallbacks) for optimal compression and quality.
How do credits and pricing plans work?
Each image optimization or alt text generation uses 1 credit. When using our WordPress plugin with multiple formats (WebP, AVIF) and sizes, each variant uses 1 credit. Credits roll over each billing period, and you start with 50 free credits. No credit card required to try it out.
Do I own the alt text I generate?
Yes, you own all alt text generated through our service. The AI-generated descriptions are yours to use, modify, and distribute as you see fit. We do not claim any rights to the generated content.
How does the WordPress plugin work?
Our WordPress plugin integrates directly with your media library. It can optimize images as you upload them or process existing images in bulk. The plugin handles format conversion, size optimization, and alt text generation automatically. It's compatible with major page builders and themes.
Will optimization affect image quality?
Our intelligent compression algorithms maintain visual quality while reducing file size. You can preview the results before saving, and we provide multiple optimization levels to balance quality and file size according to your needs.
Can I use Altomatic on multiple websites?
Yes! Your credits can be used across multiple websites. For WordPress users, you can install the plugin on multiple sites and manage them all from a single account. Each site will draw from your shared credit pool.
Is there an API available?
Yes, we offer a RESTful API for both image optimization and alt text generation. This allows you to integrate our services into your own applications, automation workflows, or custom solutions. API documentation is available to all subscribers.
How do you handle image security and privacy?
All image uploads are encrypted in transit using TLS. We don't store your original images after processing - only the optimized versions are temporarily cached to improve delivery speed. Our systems are regularly audited for security compliance.